Q: Trade Registration?
A: We only supply to trade customers and not end consumers.
When you will place your first order, you need will be asked to register prior to check out. Once you are registered, Remember your username and password for future order.
Please see our terms and conditions including
minimum and carriage paid orders.
Q: Placing your order
A: You will need to login every time you would like to place an order. Once you have successfully logged in you will be able to browse the web site using many search criteria. There are links to browse and more detailed product-specific searches in the navigation bar. When you find an item that interests you, click on the item to view more details.
Which currency are prices quoted in? All prices are quoted in pound sterling.
Add items to your shopping basket To order an item from www.spotongifts.net click the 'Add to Basket' button on the item's product detail page and select the quantity you require. Use the basket's top navigation bar, search box or the 'Continue shopping' button to keep searching until you have added all the items you want to buy to your basket. You can view the contents of your basket at any time by clicking the 'Your Basket' button at the top of every page of our website Go to checkout Once you have reviewed all of the items you've placed in your Basket and are ready to place an order click the 'Go to checkout' button. You can now pay for your online order using Visa, Visa Electron, MasterCard, Delta, Switch, and Maestro cards Order Summary Check the accuracy of all of the information you have provided and make any necessary adjustments. When you are ready, click the 'Place Order' button to submit your order. Once you place your order, we will send you a confirmation email. We will send you another email message at the time of dispatch. Can I place additional order or make additions to my original order? Once your order has been placed it goes to our picking and packing department. Because we aim to ship all UK orders within 24hours, it is very difficult to add to your original order. All further orders/additions are treated as separate orders and in priority of orders received, and we are unable to make changes to your original order. How do I check stock availability? Our web site has livestock quantities. What if I need more stock then that available on your web site? If you need additional stock then the quantities available on our web site, please send us an email with your full contact details, we may have more stock inbound. Do I receive a confirmation once I have placed an order? Once you order has been successfully placed you will receive an order confirmation stating products, costs and any other charges that may apply. Can I cancel my order? If you cancel your order there will be an administration and handling charge. Please refer to terms and conditions. This applies to all orders including orders placed via an email to Party Wholesalers What do I do if I have not I received my order? We generally aim to dispatch your goods within 24 hrs of receiving your order. We use DPD & Parcel Force for UK deliveries, and generally goods are scheduled for delivery next working day. Once your goods leave our premises we will email you your tracking number for parcel force. You will be able to check the progress of your consignment. If for some reason you have not received your consignment please contact our customer services at [email protected] who will be glad to help you. All orders outside the UK will vary in delivery times; we use several freight companies depending on the destination. As usual we will email you full details of the transport company including tracking number. What is the transport cost to destination outside the UK? This will depend on a number of factors including, size, weight, volume, destination and the service required. But we will instruct you the transport cost for you to decide. Can I arrange my own collection? Yes you can arrange your own collection. Please liaise with our customer services department. Can I save my orders for future processing? Yes you can save your orders for future processing. You can prepare a wish list to convert into future orders.
A: All goods are sold on firm sales basis and not on sale or return basis.
What do I do with items that we have received is damaged or incorrect? If you receive an item that is damaged or incorrect you must first immediately send us an email, please refer to our stand terms and conditions. On certain occasion you may need to return goods to us because they are faulty, damaged or incorrect. In this instance you must first request authorization to return from our customer services department, with all the relevant details, including invoice number, description of the product, product number and reason to return the item. If the item you receive is damaged we will need an image to be emailed to [email protected] once we verify the damage item we may request you to follow the returns procedure as above. We will not credit any goods that have been returned to us without the authorization code. Once a returns note has been issued, you must return the goods in its original packaging, once we are satisfied with the item(s) returned to us will refund the original priced charged plus postage. How do return the item? You must post the item to the following address: The Game Xchange Ltd T/A Party Wholesalers, Unit 5 & 6, Abercorn Commercial Centre, Manor Farm Road, Wembley, Middlesex, HA0 1AN Please use the most economical transport method to return the item(s) and it will be your responsibility that the goods arrive at the above address. We cannot issue any refunds for authorized returns if they do not arrive at the above address.
A: How do I pay for my order?
You can pay for your order online during the checkout process, by PayPal, Debit Cards and Credit Cards. We accept the following Debit and Credit cards: Visa, MasterCard, Visa Electron, Delta, Switch, Solo, and Maestro card. What currency do I pay in? All payments are to be made in pound sterling. Alternatively you can arrange for bank transfer, goods cannot be dispatched until there are clear funds in our bank account. My Credit/Debit card has been declined, what do I do? Try re-submitting your order using a different payment card. If this doesn’t work you will need to contact your card issuer or bank to find out why your card was declined.
A: What is the minimum order value?
The minimum order value is £50.00 plus vat. We are unable to process order value under £50.00 plus vat. Any order value under £100.00 plus vat is subject to £7.95 postage and packaging charge. Order value over £100.00 plus vat is delivered free to one UK address. Who will deliver my order? Orders in the United Kingdom are generally delivered by DPD & Parcel Force. Do I receive tracking number of my consignment? As soon as your consignment leaves our premises you will receive an email with the tracking number of your consignment. You can log on https://www.dpd.com/tracking http://www.parcelforce.com/por... to track status of your consignment. What are the delivery hours of our consignment? Delivery times are generally between 9.00 am to 5.00 pm Monday to Friday. No deliveries are scheduled for bank or public holidays. Can I request a specific delivery times? You can request specific delivery slots, am, pm, or deliver before certain time, but there is additional cost for this service. Please contact our customer services department. Can I request a different delivery address then the one registered on line? To avoid fraudulent activity we prefer to deliver goods to registered address. Can I request multiple delivery address? You can, provided this meets our minimum order and carriage values. What if I want to change my delivery address? You cannot change your delivery address once your order has been placed. We can change your delivery address on your next order. You need to login and use the edit function to change your details. Can I collect my order? You can arrange collection from our warehouse provided there is prior arrangement and payment has been confirmed. Please note a formal identification will be required when goods are collected. Our responsibility will end once collection has been done. What happens if there is no one when the delivery arrives? Deliveries will usually be made on Monday to Friday excluding bank holidays. If you or the intended recipient is not in when the delivery attempt is made, our courier will leave a card confirming that they have tried to deliver. Please follow the instructions on the card to arrange redeliver or collect your order. What happens if the consignment is returned to Party Wholesalers by the courier? If the courier is unable to deliver the consignment and returns the consignment to our warehouse, the customer will be charged for re-delivery. There are items missing from my order what should I do? There are procedures we follow to ensure your order is correct at the time of packing. However should you find products missing from your paid order please email us immediately on [email protected] we will investigate your shortage and respond within 72 hours.