Our Return Policy

All goods are sold on firm sales basis and not on sale or return basis.

What do I do with items that we have received is damaged or incorrect?

If you receive an item that is damaged or incorrect you must first immediately send us an email, please refer to our stand terms and conditions. On certain occasion you may need to return goods to us because they are faulty, damaged or incorrect. In this instance you must first request authorization to return from our customer services department, with all the relevant details, including invoice number, description of the product, product number and reason to return the item. If the item you receive is damaged we will need an image to be emailed to [email protected] once we verify the damage item we may request you to follow the returns procedure as above. We will not credit any goods that have been returned to us without the authorization code.

Once a returns note has been issued, you must return the goods in its original
packaging, once we are satisfied with the item(s) returned to us will refund the original
priced charged plus postage.

How do return the item?
You must post the item to the following address:

The Game Xchange Ltd T/A Spot On Gifts, 

Unit 5 & 6, Abercorn Commercial Centre,
Manor Farm Road, 

Wembley, 

Middlesex, 

HA0 1AN

Please use the most economical transport method to return the item(s) and it will be
your responsibility that the goods arrive at the above address. We cannot issue any
refunds for authorized returns if they do not arrive at the above address.